> For the complete documentation index, see [llms.txt](https://docs.progatemfb.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.progatemfb.com/policies/privacy-policy.md). # PRIVACY POLICY At Progate Microfinance Bank Limited (“Progate MFB,” “we,” “our,” or “us”), we are committed to safeguarding the privacy and confidentiality of our customers, website visitors, and other stakeholders. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our products and services. {% hint style="info" %} **By accessing our website or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.** {% endhint %} ### Information We Collect We may collect the following information: 1. Personal information, including your full name, date of birth, gender, photograph, National Identification Number (NIN), Bank Verification Number (BVN), and valid means of identification. 2. Contact information such as your residential address, business address, telephone number, and email address. 3. Financial information, including account details, transaction history, income information, and loan records. 4. Business information where applicable. 5. Technical information such as IP address, browser type, device information, operating system, and website usage statistics. 6. Any additional information you voluntarily provide through our website, mobile applications, customer support channels, or during account opening. ### How We Use Your Information We use your personal information to: 1. Open and maintain customer accounts. 2. Provide savings, loans, transfers, payment, and other financial services. 3. Verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. 4. Process transactions securely and efficiently. 5. Communicate important account information and service updates. 6. Improve our products, digital platforms, and customer experience. 7. Prevent fraud, cybercrime, money laundering, and other illegal activities. 8. Meet legal, regulatory, and contractual obligations ### Disclosure of Information Progate Microfinance Bank Limited does not sell or rent customer information. We may disclose your personal information only where necessary to: 1. The Central Bank of Nigeria (CBN) and other regulatory authorities. 2. Nigeria Inter-Bank Settlement System (NIBSS) and other payment infrastructure providers. 3. Credit bureaus and licensed credit risk management companies. 4. Law enforcement agencies where required by law. 5. Professional advisers, auditors, and service providers who support our operations under strict confidentiality obligations. ### Data Security We maintain appropriate administrative, physical, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse. Access to customer information is restricted to authorized personnel who require the information to perform their official duties. ### Cookies and Website Analytics Our website may use cookies and similar technologies to enhance your browsing experience, improve website performance, and understand how visitors use our website. You may configure your browser to reject cookies; however, some website features may not function properly. ### Data Retention We retain personal information only for as long as required by applicable laws, regulatory requirements, and legitimate business purposes. Information is securely disposed of when it is no longer required. ### Your Rights Subject to applicable laws, you have the right to: 1. Request access to your personal information. 2. Request correction of inaccurate or incomplete information. 3. Request deletion of your information where legally permissible. 4. Withdraw consent where processing is based on consent. 5. Object to certain processing activities. 6. Submit complaints regarding the handling of your personal information. ### Third-Party Websites Our website may contain links to third-party websites. Progate Microfinance Bank Limited is not responsible for the privacy practices or content of those websites. ### Children’s Privacy Our services are intended for individuals legally eligible to enter into financial agreements. We do not knowingly collect personal information from minors except where permitted by law and with appropriate authorization. ### Changes to this Privacy Policy We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or regulatory obligations. The updated version will be published on our website with the revised effective date. ### Contact Us
REACH OUT If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
{% columns %} {% column %} **HEAD OFFICE** Address {% endcolumn %} {% column %} **EMAIL** {% endcolumn %} {% column %} **TELEPHONE** +234 (803) PROGATE {% endcolumn %} {% endcolumns %} {% hint style="info" %} By using the website and services of Progate Microfinance Bank Limited, you acknowledge that you have read, understood, and agreed to this Privacy Policy. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.progatemfb.com/policies/privacy-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.